Services

To protect your information and save time, follow these steps before you get service for your device

Before you bring in your device

Follow these steps before you take your device to an Apple Store. Apple Authorized Service Provider, or carrier. If you device won’t turn on or respond, finish as many steps as possible:

1. Back up your iOS device.
2. Have your Apple ID password ready. For some repairs, you’ll need your Apple ID password to erase your device and turn off Find My iPhone.*
3. Bring your sales receipt (if possible), in case your service requires proof of purchase.
4. Bring your device and any accessories that you need help with.
5. Bring a form of personal identification, like a driver’s license, passport, or other government-issued ID.
6. If you haven’t already, call to check whether you need appointment before you go to a service location.

For example, schedule a Genius Bar reservation before you go to an Apple Store.

Before you send your device

Follow these steps before you send your device in for repair or replacement. If it won’t turn on or respond, finish as many steps as possible:

1. If you need to sent in an iPhone that’s paired with an Apple Watch, unpair your device. When you unpair, your iPhone will create a new backup of your Apple watch. You can use the backup to restore your Apple watch when your iPhone return from service.
2. Back up your iOS device.
3. Go to Settings -> Messages and turn off iMessage.
4. Erase your device. Go to Settings -> General -> Reset -> Erase All Content and Settings. If asked, enter your passcode and Apple ID password. If you can’t erase your device because it won’t power on or isn’t responding, you can erase it from iCloud.com
5. Make sure that Activation Lock is disabled.
6. Remove any SIM card, case, or screen protector from your device and keep your cable and charger.

For more education of Apple Products please check Apple Support Youtube Channel