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What is Apple Support APP?

The Apple Support App is officailly lunched in Cambodia.Apple Support App and Apple Support website are public resources that allow customers to evaluate, conclude, and resolve all possible issues on their own. It is important that you understand these resources and share them with customers. Your customers will then be able to find the information they need to get the most out of their product.

Key benefits of Apple Support and the Apple Support website

  • Provide accurate information and solutions to customers
  • Provide all the tools for customers to solve their own problems
  • It is updated regularly so you can find relevant information in these resources rather than memorizing it.
  • Provides quick access to help articles, solutions, repair options, and more.

Apple Support APP

With Apple Support, you can easily work with customers to find the solution they need. In Apple Support you can do the following:

  1. Get help with Apple products.
  2. Schedule service.
  3. Find troobleshooting steps.
  4. Contact Apple support.
  5. Find Apple Authorized Service Providers.
  6. Find Apple Store Locations.
  7. Schedule a service appointment.
  8. Easily manage subscriptions and Apple Care+ coverage in one place.
  9. Reset an Apple ID password.
  10. Learn more about Apple Products.
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Activity 1

An easy way to learn how to install Find My on a new iOS device.

Open Support App

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Search within Search Box

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Search keyword "Find My"

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Click on the device that you need help

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Check out articles for your solution

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Click on the article follow the steps in that article

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Activity 2

How to locate a broken windshield on iPhone.

Open Support App

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Search key word "Service and Repair"

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Click on the device that you need help

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Click on Repairs & Physical Damage

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Click on Cracked screen (front only)

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Below repair cost click on View Locations

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Drag to place services near you

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Click on an appointment which is right for you

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Customer Benefits

  • Customers can find solutions to their problems wherever they have internet access.
  • We can partner with customers to find the right solution for their problems.
  • Customers will increase their confidence in their ability to find solutions and solve problems.
  • Because the solution in Apple Support comes from an Apple expert you can trust.
  • If needed, customers can find the most convenient service location for them.
  • Customers learn more on Apple Support, they will be able to solve their own problems.