
What is Apple Support APP?
Key benefits of Apple Support and the Apple Support website
- Provide accurate information and solutions to customers
- Provide all the tools for customers to solve their own problems
- It is updated regularly so you can find relevant information in these resources rather than memorizing it.
- Provides quick access to help articles, solutions, repair options, and more.
Apple Support APP
With Apple Support, you can easily work with customers to find the solution they need. In Apple Support you can do the following:
- Get help with Apple products.
- Schedule service.
- Find troobleshooting steps.
- Contact Apple support.
- Find Apple Authorized Service Providers.
- Find Apple Store Locations.
- Schedule a service appointment.
- Easily manage subscriptions and Apple Care+ coverage in one place.
- Reset an Apple ID password.
- Learn more about Apple Products.

Activity 1
An easy way to learn how to install Find My on a new iOS device.
Open Support App

Search within Search Box

Search keyword "Find My"

Click on the device that you need help

Check out articles for your solution

Click on the article follow the steps in that article

Activity 2
How to locate a broken windshield on iPhone.
Open Support App

Search key word "Service and Repair"

Click on the device that you need help

Click on Repairs & Physical Damage

Click on Cracked screen (front only)

Below repair cost click on View Locations

Drag to place services near you

Click on an appointment which is right for you

Customer Benefits
- Customers can find solutions to their problems wherever they have internet access.
- We can partner with customers to find the right solution for their problems.
- Customers will increase their confidence in their ability to find solutions and solve problems.
- Because the solution in Apple Support comes from an Apple expert you can trust.
- If needed, customers can find the most convenient service location for them.
- Customers learn more on Apple Support, they will be able to solve their own problems.